SUN & MOON SERENDIPITY

PERSONAL SHOPPING TERMS & CONDITIONS

Welcome to Sun & Moon Serendipity Personal Shopping!

We are excited to bring our community along for a unique shopping experience, sourcing treasures from a variety of retailers, outlets and shopping locations.

Before participating in a Personal Shopping Live or making your first claim, you must read and agree to the following Terms & Conditions.

This is a free registration product. Before making your first claim, you must add the $0 Personal Shopping Registration product to your cart and complete checkout through the Sun & Moon Serendipity website.

By completing registration, you confirm that you have read, understood and agree to these Terms & Conditions.

If you do not agree, please do not complete registration or participate in Personal Shopping.

1. HOW PERSONAL SHOPPING WORKS

Sun & Moon Serendipity visits retail stores, outlets and other shopping locations, bringing our community shopping with us through live broadcasts.

During these Lives, we showcase items available for purchase and, where reasonably possible, provide information about prices, sizes, colours, materials, condition and other relevant product details.

Customers may request items by following the claiming instructions provided during the Live.

A comment or request does not automatically secure an item.

All claims are subject to stock availability, acknowledgement by Sun & Moon Serendipity and successful payment within the required timeframe.

2. BEFORE YOU CLAIM

Please listen carefully to the information provided about an item before making your claim.

Ask any questions you may have regarding sizing, materials, colours, condition or other product details.

Please only claim an item if you genuinely intend to purchase it and are prepared to make payment immediately.

Personal Shopping takes place in stores open to the general public, meaning stock availability can change quickly.

3. CLAIMING AN ITEM & CONFIRMING YOUR PURCHASE

Once your claim has been acknowledged during a Sun & Moon Serendipity Personal Shopping Live, you will be asked to take a screenshot of the item and complete your payment.

To confirm your claim, you must:

1. Take a screenshot of the item you have claimed.
2. Complete payment through the Sun & Moon Serendipity website using our Self Checkout product, including the applicable finder's fee.
3. Send your screenshot, along with a brief description of the item, directly to Sun & Moon Serendipity on TikTok.

This process allows us to accurately identify your purchases, match claims to payments and ensure the correct items are allocated to your order.

Customers must follow this process for every item claimed, including when purchasing multiple items during the same Live.

Sending a screenshot alone does not secure your item. Payment must be successfully received within the five-minute payment window.

4. THE FIVE-MINUTE PAYMENT RULE

Once your claim has been acknowledged by Sun & Moon Serendipity, you have a maximum of five minutes to complete payment.

Payment must be successfully received within this period for your claim to be secured.

If payment has not been received within five minutes, your claim may be cancelled and the item returned to the shelf or offered to another customer.

An item is not considered secured until your claim has been acknowledged and payment has been successfully received.

5. HOW TO PAY — WEBSITE SELF CHECKOUT

All Personal Shopping purchases must be paid for through the Sun & Moon Serendipity website using our Self Checkout product.

To complete your payment:

1. Visit the Sun & Moon Serendipity website.
2. Locate the Self Checkout product.
3. Add the Self Checkout product to your cart.
4. Go to your shopping cart.
5. Change the quantity of the Self Checkout product to match the total dollar value of your purchase, including the applicable finder's fee.
6. Proceed to checkout and complete payment using your preferred available payment method.

Example:

If your item and finder's fee total $20 AUD, change the quantity of the Self Checkout product in your cart to 20.

If your total is $65 AUD, change the quantity to 65.

Each quantity represents $1 AUD.

Please ensure your total includes both the purchase price of your item and the applicable finder's fee.

All prices and payments are processed in Australian Dollars (AUD).

Our Self Checkout system operates in whole Australian dollar amounts. Where necessary, the amount payable will be confirmed and rounded to the nearest whole Australian dollar before payment.

Payment must be completed within five minutes of your claim being acknowledged.

6. ACCEPTED PAYMENT METHODS & PLATFORM FEES

Sun & Moon Serendipity accommodates the following payment methods through our website:

• PayPal
• Major credit cards accepted by our checkout provider
• Afterpay for eligible customers in Australia

Payment provider availability, eligibility and approval are determined by the relevant payment provider.

Customers are responsible for applicable payment platform processing fees associated with their chosen payment method, where these fees may lawfully and contractually be passed on.

Any permitted payment processing fees incurred by Sun & Moon Serendipity will be calculated and added to the customer's final shipping invoice.

These charges are separate from the item purchase price, finder's fee and shipping costs.

Any such fees will be limited to amounts permitted by applicable law and payment provider rules. Where a fee cannot be passed on to a customer, it will not be charged.

7. FINDER'S FEES

Sun & Moon Serendipity charges a finder's fee for sourcing and purchasing items on behalf of customers.

Finder's fees may vary depending on the shopping session, retailer or type of purchase.

The applicable finder's fee will be communicated during the Personal Shopping Live before customers confirm their claims.

Finder's fees are charged in addition to the retail purchase price and must be included in the total amount paid through our website's Self Checkout product.

By making a claim, customers acknowledge and agree to the applicable finder's fee communicated at the time of purchase.

8. ITEM AVAILABILITY

All items remain subject to availability.

As Personal Shopping takes place in stores open to the public, another customer may purchase an item before we are physically able to secure it.

Stock information may also change or an item may otherwise become unavailable.

If an item becomes unavailable after payment has been made, the amount paid for that unavailable item, including its applicable finder's fee, will be refunded.

9. COLOUR, SIZE & PRODUCT INFORMATION

We make reasonable efforts to accurately display and describe items during our Personal Shopping Lives.

Please be aware that colours may appear differently due to store lighting, cameras, screens and individual device settings.

Customers are responsible for considering the sizing information provided before making a claim.

Clothing, footwear and other sizing can vary considerably between brands and countries.

Any measurements or international size conversions provided by Sun & Moon Serendipity are intended as a guide only.

10. CONDITION OF ITEMS

We make reasonable efforts to inspect items for obvious damage or faults before purchasing them on your behalf.

Personal Shopping may include products from department stores, outlets, clearance sections, thrift stores and other retailers.

Some items may be discounted, discontinued, vintage, pre-owned, one-off or sold with imperfections.

Where we identify an issue with an item, we will make reasonable efforts to disclose it before purchase.

11. CHANGE OF MIND

Personal Shopping items are specifically selected and purchased following a customer's successful claim.

We do not offer refunds or exchanges simply because a customer changes their mind, selects the wrong size, no longer wants an item or later decides an item is unsuitable, except where Sun & Moon Serendipity agrees otherwise or where applicable law provides a right to a remedy.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

12. COMBINING YOUR PURCHASES

Where practical, multiple purchases made on your behalf will be held and combined into one shipment.

This allows customers to make multiple claims without paying separate postage charges for every item.

Once your Personal Shopping order is complete, your purchases will be packed and your final shipping costs calculated.

13. SHIPPING IS ADDITIONAL

Shipping is not included in the item price or finder's fee unless expressly stated otherwise.

Shipping will be calculated separately once your completed order has been packed.

Your final shipping invoice may also include applicable payment processing fees, fragile-item packing charges and international import costs.

Please consider these additional costs before making a claim.

14. AUSTRALIAN SHIPPING

Australian orders will be dispatched using available Australia Post services.

Postage is calculated according to the completed parcel and applicable Australia Post charges.

Sun & Moon Serendipity does not add a profit margin to Australia Post postage charges.

15. FRAGILE ITEMS

Some purchases require additional protective packaging to prepare them safely for transport.

Where an item requires additional protective materials, such as bubble wrap or other packaging, a $2 AUD fragile-item packing fee may apply per relevant item.

This fee contributes towards the additional materials required to safely prepare the item for transport.

16. INTERNATIONAL CUSTOMERS

International customers are welcome to participate in Personal Shopping where we are able to ship the selected products to their destination.

International purchases may involve additional costs beyond the purchase price of the goods.

These may include:

• International postage
• Import duties and tariffs
• Applicable taxes
• Customs clearance and processing charges
• Other costs associated with importing goods into the destination country

These costs are not included in the item price or finder's fee unless expressly stated otherwise.

International customers should not assume that favourable exchange rates or Australian retail prices will necessarily result in a lower final cost once postage and import charges are included.

17. UNITED STATES CUSTOMERS — TARIFFS & IMPORT DUTIES

Customers in the United States should be aware that US import duties and tariffs may apply to purchases entering the country.

These charges can vary depending on the type of product, materials, value, tariff classification and country of manufacture.

Sun & Moon Serendipity will use reasonably available product information and relevant postal and customs processing services to prepare international shipments.

Where tariffs, duties or import charges must be prepaid before dispatch, these costs will be included in your final shipping and import invoice.

We aim to ensure that all import charges required to be prepaid are addressed before your parcel leaves Australia.

Any tariff or duty estimate provided before shipment processing is an estimate only.

Final charges may vary due to customs classifications, tariff rates, exchange rates, government requirements or other applicable charges.

18. ZONOS & US IMPORT PROCESSING

Where Zonos is used to process duties and import requirements for a parcel destined for the United States, applicable Zonos postal clearance or processing charges will be passed on to the customer as part of the final shipping and import invoice.

These costs are separate from government duties, tariffs and Australia Post postage.

Sun & Moon Serendipity does not add a profit margin to US government duties or Australia Post postage.

19. INTERNATIONAL PRODUCT RESTRICTIONS

Not every item available during Personal Shopping can necessarily be shipped internationally.

Postal, aviation, customs and destination-country restrictions may apply to certain products.

Restrictions may affect products including perfumes, aerosols, liquids, cosmetics, food products, batteries and other regulated or dangerous goods.

Sun & Moon Serendipity may decline an international claim where we know or reasonably believe an item cannot be lawfully or reasonably shipped to the customer's destination.

If an unforeseen shipping restriction is identified after an item has been purchased, we will contact the customer to discuss available options and handle the matter in accordance with applicable consumer law.

20. YOUR FINAL SHIPPING INVOICE

Once your Personal Shopping order is complete, your purchases will be combined where practical, packed and prepared for shipping.

Depending on your location and purchases, your final invoice may include:

• Australia Post or international postage charges
• Applicable import duties and tariffs
• Customs clearance and processing charges
• Applicable taxes
• Fragile-item packing fees
• Applicable payment platform processing fees, where permitted
• Other previously disclosed charges associated with preparing or dispatching your order

You will not be charged again for the purchase price of items or finder's fees you have already paid.

Final shipping invoices must be paid in full before an order can be dispatched.

Customers will be advised of their invoice and applicable payment deadline once their order has been finalised.

21. UNPAID SHIPPING & UNCOLLECTED ORDERS

Customers are responsible for paying their final shipping invoices within the timeframe communicated by Sun & Moon Serendipity.

Orders cannot be dispatched until all applicable charges have been paid.

If you experience difficulty making payment, please contact us as soon as possible.

Any goods that remain unpaid or uncollected will be handled in accordance with applicable Australian consumer and uncollected-goods laws.

22. DELIVERY & TRANSIT

Once your parcel has been dispatched, delivery timeframes may be affected by Australia Post, international postal operators, customs processing, weather, public holidays and other circumstances outside our reasonable control.

Tracking information will be provided where tracking is included with the applicable postal service.

Nothing in these Terms & Conditions excludes or limits any responsibility that cannot lawfully be excluded.

23. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information required to process and dispatch their purchases.

This includes:

• Full name
• Complete delivery address, including postcode
• Email address
• Contact telephone number
• A list of claimed items
• Any additional information reasonably required for shipping or customs documentation

Accurate information is particularly important for international customers, including those in the United States, where customs and tariff requirements may require additional product and recipient details.

Customers participating through TikTok must ensure they are following Sun & Moon Serendipity and are able to receive messages from us.

This allows us to communicate regarding claims, payment confirmation, shipping information and final invoices.

Sun & Moon Serendipity is not responsible for problems caused by incorrect customer-supplied information to the extent permitted by law.

24. YOUR FREE PERSONAL SHOPPING REGISTRATION

Before making your first Personal Shopping claim, you must complete our free $0 Personal Shopping Registration through the Sun & Moon Serendipity website.

To register:

1. Read these Personal Shopping Terms & Conditions.
2. Add the free Personal Shopping Registration product to your cart.
3. Complete the $0 checkout.

By completing registration, you acknowledge that:

• Claimed items must be paid for within five minutes of acknowledgement.
• Payment must be completed through our website using the Self Checkout product.
• The Self Checkout quantity must equal the total whole-dollar amount payable, including the applicable finder's fee.
• Following a claim, you must take a screenshot of the item and send it with an item description to Sun & Moon Serendipity on TikTok.
• Finder's fees may vary and will be communicated during the Personal Shopping Live.
• Shipping is charged separately unless expressly stated otherwise.
• Applicable payment processing fees may be included in your final shipping invoice where permitted.
• International orders may incur duties, tariffs, taxes and processing charges.
• Final shipping costs may not be known until your order has been packed.
• Orders cannot be dispatched until all applicable shipping and import charges have been paid.

Your rights under applicable consumer law remain unaffected.

25. YOUR CONFIRMATION

By completing the free $0 Personal Shopping Registration checkout, you confirm:

"I have read and understood the Sun & Moon Serendipity Personal Shopping Terms & Conditions displayed on this page and agree to participate in the Personal Shopping service subject to these terms."

If you do not agree to these Terms & Conditions, please do not complete registration or make a Personal Shopping claim.

READY TO SHOP?

Add the free $0 Personal Shopping Registration product to your cart and complete checkout through our website.

Once registered, you're ready to join us for Sun & Moon Serendipity Personal Shopping.

We can't wait to take you shopping!

Thank you for supporting Sun & Moon Serendipity and being part of our community.